Profitable relationships

We all know that the best place to look for new business is from existing clients. This is all about people connecting with people. Models and jargon might help, but my experience of growing client relationships in major law firms tells me that focusing on thoughtful interactions, meaningful conversations and consistent action is key. After all, clients want to feel precious, not processed.

So I help individuals and teams modify their behaviours and develop approaches that create value. In the process they become trusted advisers, generating more profitable and sustainable relationships.

This involves, for example:

• creating client relationship management programmes
• coaching professionals to make the most of their client interactions
• undertaking reviews and using feedback to effect change.